FAQ

📦 What are your shipping options?
We currently ship within the United States only. All orders include free standard shipping, and expedited shipping is available at checkout for an additional fee. Expedited rates and delivery times are calculated at checkout based on your location and selected service.

Are hot meals available for nationwide delivery?
Our hot-meal pickup and delivery service serves Los Angeles. For shipping, shop the products available through our online store. Contact us if you’re unsure which ordering option to use.

When will my order ship?
We usually prepare orders and hand them to the carrier within 1–2 business days. Orders received Thursday through Sunday ship on Monday. Preparation time is separate from carrier transit time. If you need food for a specific event date, please contact us before ordering so we can confirm timing.

Does expedited shipping reduce preparation time?
Preparation time is separate from shipping time. Orders generally require 1–2 business days before shipment; orders received Thursday through Sunday ship Monday. Expedited shipping applies to the carrier service after dispatch.

Are your patties shipped cooked or uncooked, and how are they packed?
Our puff pastry patties and Pate Kode currently ship fully cooked and fresh. An uncooked frozen version is in development and is not currently offered. Follow the storage and reheating instructions on the product page.

🧊 How should I store the products upon arrival?
Please refrigerate or freeze all perishable items—such as patties—immediately upon arrival. Detailed storage instructions can be found on the product page.

🍽️ Do you offer customized orders?
Yes! We’re happy to accommodate special or bulk orders for gatherings, gifts, or events. If you’re interested in placing a custom order, please reach out through our Contact page with the details. We’ll gladly work with you to create something special.

Can I order for a party or a specific date?
Contact us before ordering with your event date, delivery ZIP code, products, and quantities. We’ll confirm availability and timing before you place your order.

⚠️ Are your products allergen-free?
While we take great care in our preparation process, our kitchen handles common allergens including nuts, dairy, shellfish, and gluten. Please review each product’s ingredient list carefully. If you have severe allergies, we recommend contacting us before placing your order.

📬 How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number. You can enter that number on our Track Your Order page. Carrier links are also available as a backup.

🔁 What is your return policy?
Due to the perishable nature of our products, we do not accept returns or exchanges. However, if there’s an issue with your order (such as damaged or incorrect items), please contact us within 24 hours of delivery and we’ll do our best to make it right.

Can I change or cancel my order?
Contact us as soon as possible with your order number and requested change. Our team will confirm what is possible based on the order’s preparation and shipping status.

🚗 Do you offer local pickup or delivery?
Yes, we can arrange local pickup or delivery. Please reach out through our Contact page, and we’ll work with you to coordinate the best option. Los Angeles pickup requires at least 1 business day of preparation notice. Pickup hours are Monday–Sunday, 10:00 AM–8:00 PM Pacific time, subject to confirmation with our team. The exact pickup address is provided only after we receive your order. Contact us to confirm availability and arrangements before ordering.

Where do I collect my pickup order?
The exact pickup address is provided after we receive your order. Please allow at least one business day of preparation notice. Pickup hours are Monday–Sunday, 10 a.m.–8 p.m. Pacific, subject to confirmation.

Am I chatting with an AI assistant?
Our website chat uses Shopify’s AI assistant to help with shopping questions. Shopify processes information shared in chat, including your messages, to provide answers and improve the assistant. AI answers can contain mistakes. If you need a person, ask for our team or contact us. For more about how we handle personal information, see our Privacy Policy.

How do I speak with a person?
Ask for our team in the website chat, email lakayflavors@gmail.com, or call/text 323-864-9847. Our usual response time is 1–2 business days.